Managed Services

Remote Monitoring and Maintenance

Computerbilities will monitor your network computers 24/7.  Our state-of-the-art computer monitoring system alerts us every time there is an issue, allowing us to resolve the computer problem without interfering with the clients workflow. Computerbilities provides IT support contracts to execute continuous scheduled network maintenance, keeping your management system optimized. Computer help is something everyone needs from time to time and our team takes computer services very seriously. Computer support is the main goal of any IT service provider and our well educated IT support staff stay up to date on all the latest technologies. From web desgin to basic computer help our team is ready to tackle any computer problem. Our managed service program encompasses your complete network, monitoring your desktops, servers and other SMTP devices to ensure proper maintenance is delivered when necessary.  Scheduled maintenance is performed to fit your work schedule and can be completed on weeknights or weekends.

• Monitor critical system
• Alert Generation
• Proactive issue resolution
• Remote regularly scheduled maintenance (after hours)
• Asset Management Reports

Remote Support

As part of a managed service contract, our help desk provides 24/7 computer support by using remote access, remote network monitoring and remote desktop technologies. Our IT support team makes troubleshooting faster and easier through remote access technologies, and does not require an in-office IT support staff, saving you time and money.

• Remote access to repair 84% of problems remotely
• Real time access to system state, allowing the identification of hardware and network bottlenecks (Resource Utilization)
• S.M.A.R.T. Analysis
• (Self Monitoring Analyses and Reporting Technologies) precursor to hardware failure

Antivirus/Antispyware

Computerbilities secures entire computer networks by using firewall configurations, white-listed patch management, spam filtering, and antivirus to make sure networks have solid  computer security solutions tailored to fit specific needs and budgets. While no one can absolutely guarantee complete security, Computerbilities custom designs computer security systems for your business.

• Antivirus Monitoring
• Licensing included
• Definition updates every four hours
• Customized scan times (after-hours)
• Alerts generated 24/7
• Antispyware
• Automatic definition updates
• Customized scan times (after-hours)
• Alerts generated 24/7

Microsoft OS Patching

If you are having issues with your Microsoft windows server allow our technicians to run a Microsoft OS patching on your systems and we can identify and fix the problems you are having.

• Patches are tested to limit “Bad Patch Syndrome”
• Computers are scanned for necessary OS patches
• Tested patches are automatically deployed and installed

OS and COTS Support

• Unlimited support for existing Workstation (Windows XP, 7) and Windows Server OS
• Installation
• Regular Maintenance

Customer Savings

With our network monitoring service, we manage and maintain the remediation tools. We hire and retain the staff. We provide all the necessary training and support best practices.  Simply pay a flat monthly fee based on your number of computer desktops and level of service, and enjoy guaranteed IT service levels we have committed to in writing.

• Approximately 12-16 hours/month (approximately $400.00-$500.00/month) in down time due to travel or inability to get to the workstation in a timely manner
• Un-quantifiable time savings for sales and project management teams
• No cost associated with Virus Protection and added Spyware protection (Virus protection averages $39.00/computer/year or $3.25/computer/month)

Request a FREE Peace-of-Mind Network Assessment