Network Monitoring

Our network management services take the pain out of computer support, business software updates and system management. As part of a managed service contract, our help desk provides 24/7 computer support by using remote access, remote network monitoring and remote desktop technologies. Our IT support team makes troubleshooting faster and easier through remote access technologies, and does not require an in-office IT support staff, saving you time and money. We provide IT services to a wide variety of companies and the degree computer help we complete is invaluable. Web design and computer services are only a few of the IT services we offer.

This help desk operation is available for network monitoring or network management tasks, such as increasing internet security and business software updates.  Unlike other network monitoring companies, Computerbilties provides IT support service in a timely fashion. Our team uses a combination of remote access technologies so computer problems are addressed immediately. A computer support question is never queued up behind a long list of troubleshooting tickets waiting to be resolved.

There are many advantages to outsourcing your network monitoring needs to Computerbilities. The financial benefit is cited first because our team can save time and money by utilizing remote access technologies. You will not need an in-office IT support staff member on salary because our team can solve a computer problem by using remote desktop technologies.  Staffing issues such as employee turnover, recruiting, hiring and retention (plus ongoing training and certification on the latest technologies) make the help desk IT support price tag creep even higher. But more than just staffing a help desk, the infrastructure costs (including purchase, customization and maintenance of help desk software tools packages) adds significantly to the tab of running your own help desk.

With our network monitoring service, we manage and maintain the remediation tools. We hire and retain the staff. We provide all the necessary training and support best practices.  Simply pay a flat monthly fee based on your number of computer desktops and level of service, and enjoy guaranteed IT service levels we have committed to in writing.