- They don’t answer their phones live. You’re stuck dealing with an infuriating automated menu or leaving voicemail after voicemail.
- Along those lines, they take forever to call you back. It could be days or even weeks before you hear back.
- They give you confusing explanations filled with geek-speak or jargon. Or even worse, they don’t bother giving any explanations.
- They don’t proactively monitor your network 24/7/365.
- They don’t listen to you.
- They are not consistently and proactively offering new ways to improve your network’s performance. Instead, they just wait until you have a problem.
- They don’t deal with line-of-business applications. You often hear,"that's not our problem." Your IT company should be the liaison between you and your vendor to resolve any problems you’re having with third party applications.
- You’re not 100% sure what you’re paying for. The invoices aren’t detailed or clear.
If you're seeing any of the warning signs above, it's time to make a change. Call us today for a FREE consultation. We offer a 100% satisfaction guarantee. 919-469-5060.