IT Support For Construction, Engineering,
And Architecture Businesses in Raleigh NC

  • Guaranteed Excellent Communication and a 6 Minute Response Time.
  • Construction, Engineering, and Architecture Firms Have Been Our Specialty For More Than 20 Years.
  • Solve Your Large File Sharing and Email Problems
  • Find The Proper Solutions For Your CAD File Issues
  • Prevent Surprise Bills from Bentley and False License Issues from AutoCAD
“it support raleigh

Adam Pittman
President

Call For A Free 1-Hour Onsite IT Support Consultation | 919-469-5060

IT Support Company For NC Business

As one of the longest IT support companies in the triangle area, we take pride in our extensive IT expertise and customer service. There are many other companies to choose from for IT support in Raleigh, but we believe that we are more dependable, have stronger communication and tailored solutions, and possess more in-depth knowledge than the rest of the IT support firms. Not only are we a Raleigh IT support company that has been around for more than 25 years, but we also specialize in the contracting company niche that most NC IT support companies cannot say that they do!

Most dependable IT support company in NC.

Dependability

Consistently depend on our customized IT support solutions in Raleigh NC. We will always follow up and can be depended on!

Knowlegble IT specialist in NC.

Depth in Knowledge

Having over 25 years of working as a Raleigh IT support company gives us more knowledge and experience than our competitors.

IT Support solutions Firm in NC

Tailored Solutions

With our very niche business clientele, the contracting industry allows us to do ongoing research and find only the best solutions for their IT support in Raleigh.

Strong communication help to resolved IT issues.

Strong Communication

We put communication first with our IT support clients in Raleigh! Communication is key in our business!

Our IT Solutions

When looking for an IT solutions provider, one must make sure that the IT company has a well-rounded knowledge of all network needs and IT solutions. We believe that we are an experienced IT company, with the expertise to give companies a reliable IT network.

As an IT solutions company, our job is to always keep our clients up to date on the latest technology and trends to stay ahead of the curve. Rest assured that with our technology solutions, companies tend to grow and prosper without dedicating a large amount of time to fix simple IT issues in their organization.

With our customized IT solutions, rest assured that your company will be safe and functional.

  • IT Network Monitoring: Consistent monitoring is needed for every small to medium-sized business in today's environment. We provide 24/7/365 monitoring of systems and devices.
  • Technical Support: Reliable technical support is what every successful business needs. We assist with technical support both remotely and onsite at no extra costs to clients.
  • Managed IT Services: Managed IT services include every IT solution we provide for businesses packaged into one term. Managed IT services offer peace of mind for companies that they are covered and secured with their technology.
  • Data Back-up & Disaster Recovery: Backing up data and a dedicated disaster plan is vital for every business. We can provide you with consistent backups and tools/plans for disaster recovery.
  • Remote Computer Support: Computerbilities can assist someone needing technical assistance remotely as soon as in a matter of seconds. This modern age solution provides companies practicality and timeliness when they need help with their technical problems.
  • Cloud Computing: The cloud solution structures have become a practical alternative to the traditional server structure. We service companies with both solutions, but we find that more businesses are opting to move to a cloud structure every day.
  • Mobile Devices Management: We can secure and provide support for mobile devices; this applies to mobile phones and tablets owned by the company.
  • VoIP Telephone Services: The ease of the VoIP telephone provides better connectivity and reliability. We also can sell, set up, and manage phone systems for these businesses.
  • IT Help Desk: Easily chat, email or call our help desk service, then have the issue solved in no time! Our basic help desk runs 8 AM-5PM, but we also have a 24-hour help desk available.
  • Cyber Network Security: Security is a large portion of our business. We give businesses peace of mind that they are secure, and their data is safe and sound.

Why Choose Computerbilities For IT Support?

As an IT firm that specializes in working with the contracting industry, we can proudly say that we are technology experts for the contracting industry. Also, if you search "IT support near me" while in Raleigh, you will see we have been around longer than most of our competition, and we have dozens of happy clients to show for it.

9 Reason To Choose Computerbilities For IT Support

1

We Have Been Servicing Construction, Engineering, and Architecture Firms for More Than 20 Years – Not many companies can say they have this level of experience in a specific field, but we can! Through our experience, we have gained insight on how to EFFECTIVELY STRATEGIZE SOLUTIONS and DIAGNOSE CURRENT ISSUES.

2

We Have Solutions For Your Corrupt/Overwritten CAD File Issues - Whether it's trying to recover a critical project file that was overwritten, accidentally deleted or that has mysteriously become corrupt OR ensuring you don't lose files altogether, this is a BIG area of concern for construction and engineering companies.

We have a unique process that allows us to restore files by the HOUR, which means you won't lose days or weeks of work, saving you THOUSANDS of dollars in rework and missed deadlines.

3

We Will Solve Your Large File Sharing and Email Problems – How many times have you tried to e-mail a file only to have your e-mail freeze up, crash and stop working? Or have e-mail stop working altogether because your mailbox is full? Or how often do remote workers find themselves frustrated, unable to access critical drawings and files?

These are all 100% FIXABLE and AVOIDABLE, yet most IT firms simply don't implement solutions that prevent these things from happening.

4

We Will Help Prevent Surprise Bills from Bentley and False License Issues from AutoCAD – While using Bentley Systems, it's not uncommon to get a SURPRISE BILL FOR THOUSANDS OF DOLLARS at the end of the month for unexpected license fees. In AutoCAD, it's those troublesome "Your license is invalid" or "License Manager is not functioning properly" errors. Regardless, this is just another easily preventable issue. We have a process for both systems to eliminate both problems.

5

We Guarantee Excellent Communication and Response Time – Computerbilities has a deep bench of 5 consultants and growing, so no need to have to wait on someone for support as you do with smaller IT firms. We also answer all support calls live and have an average response time of 92 seconds between when you report a problem and when a technician is working to resolve it. We also offer after-hours and weekend support since most business owners work outside the normal "9 to 5" workday.

6

We Guarantee A 6 Minute Response Time – Before we even get started, we take the time to listen to the issues our new client has had in the past. We collaborate with your team and brainstorm to find the right solution for you. Once we have completed our on-boarding process, we tackle the issue at hand and one by one implement the solutions we have agreed upon.

7

We Give You Clear, Jargon-Free Solutions – At Computerbilities, we respect you and understand that you may not be a techno-geek. That's why we clearly explain the issues and the solutions without using all the jargon – often used to confuse you or make you feel stupid to sell you what you may not need by other IT companies.

8

We Demonstrate Professionalism with a personal touch – When you sign up with Computerbilities, you are not getting a vendor; you are getting a partner. We are sensitive to your bottom line and always strive to give our clients the best value they could possibly get.

9

We Offer A 24 Hour Help Desk Service – Get a secure network with little or no downtime. At Computerbilities, we monitor your network 24x7x365 for up time and predictive failure so that we can repair the problem BEFORE it affects your workforce!

Computerbilities Awards

Goldman Sachs Award for best IT Solution Company in Releigh, NC.
Patriot Award
#1 business award for IT Support.
Best of business awad program for Small business IT support.
Service disabled veteran owned small business.

Industries To Whom We Provide IT Solutions.

All of the industries below fall under our specialized contracting niche. We are the go-to IT support consultant for construction, engineering, architecture, manufacturing, and all other companies that belong to the contracting category. When searching for small business IT support, it is essential to choose a company that has already worked with similar companies to yours. We have dozens of happy clients in the following fields.

IT support solution for contruction industry in NC.

Construction

The construction industry relies heavily on technology and profits if their technology is running properly. We take pride in being the only IT firm in the area specializing in the construction/contracting industry. We assist engineering businesses with all of their IT needs.

IT support solution for Engineering industry in NC.

Engineering

The complexity of engineering calls for complex technology. We are an IT firm that has mastered IT solutions for engineering, finding them the best way to share files and prevent overwriting.

IT Support solutions For Achitecture industry in NC

Architecture

Technology is essential for architecture companies to thrive truly. We are an IT firm that provides these businesses with customized and accessible IT solutions.

IT Support solutions For Manufacturing industry in NC

Manufacturing

The upbeat and fast environment of manufacturing businesses calls for technology that matches this structure. The IT solutions that we provide these businesses allows them to profit and thrive in their environment.

Our IT Support & Solutions Clientele

Dependability, Depth of Knowledge, and Quick Response Time

The two biggest benefits for using Computerbilities are the quick response time and their depth of knowledge. Due to their excellent service, we have never looked elsewhere for another IT company. If you are looking for an IT firm and want dependability, depth of knowledge, and quick response time, you get all of these with Computerbilities.

Debora Wetherill President
Wetherill Engineering

With Computerbilities You Get What You Pay For

Computerbilities is not the cheapest IT company in the Triangle, but you always get what you pay for and with Computerbilities you get the best.  I warn people to be wary of the cheapest IT company in the area, they try to nickel and dime or sell you on equipment. Computerbilities does neither.  Computerbilities does not make much of selling computer equipment but does want to make sure you get the right equipment. Additionally, they have saved us time and money by encouraging our network to be monitored and backed up through the cloud. I was very thankful we did when we had a cyber-attack and had to go back multiple days for clean-up. Manual tape backups are prone to human error, and now we are always notified if we have a bad back up through the cloud and Computerbilities takes care of the situation.

Jeff Gregorio CFO
Williams Realty & Building

Reliability and Strong Communication

Reliability is the biggest benefit I have found since moving to Computerbilities. Whenever we call on Adam Pittman and his team, they always respond, and correct our issue immediately; the quick response time is a huge plus. Computerbilities is far better than any other IT firm I have worked with because of their strong communication. They always apply their knowledge and professional expertise in helping us to choose whatever option is best for Allied Fire Protection, Inc. in a way that is very easy to understand.  This allows us to confidently make sound decisions on whichever option is best for our specific needs. If you are unsure about Computerbilities you can be sure they provide value to their clients. Whenever we need assistance, they always respond promptly, properly diagnose the issue, and assist us with choosing the most appropriate solution.

J.D. Locklear, JR. President
Allied Fire Protection

Confidence and Expertise

The biggest benefit Computerbilities has brought to my company is the confidence and expertise they provide. They are much more personal and professional than other companies I have worked with in the past. You cannot go wrong with choosing Computerbilities!

Lisa Evans Lisa Evans Chief Financial Officer
Dewitt Real Estate Services

Areas We Serve

  • Wake Forest NC: We provide IT support and solutions to small-medium-sized businesses to Wake Forest, NC, and the surrounding areas.
  • Holly Springs NC: Holly Spring NC businesses is an area that we at Computerbilities provide IT support and IT solutions to.
  • Apex NC: Another area that we provide IT services and IT service to is Apex, North Carolina, and the surrounding areas.
  • Chapel Hills NC: We here at Computerbilities take pride in providing IT solutions and IT support to Chapel Hill and the surrounding areas.
  • Cary NC: Our main office is in the Cary NC area, in which we provide exceptional IT support and solutions for this area.
  • Durham NC: Durham NC is a large area where we service small to medium-sized businesses with reliable IT support and IT solutions.
  • Raleigh NC: The largest area that we provide IT services and support to is Raleigh, NC. We take pride in servicing small to medium-sized businesses in these areas.

Not Ready To Call Us Just Yet?

If so, we would at least like to send you a copy of our recently published report, "21 Critical Questions Every Engineering Or Construction Company Should Ask Their IT Company Before Signing A Contract For Support".

This report will arm you with insider information and critical questions you should ask any IT consultant BEFORE giving them access to your computer network.

Simply fill out the form here and we’ll send you a copy today!

21 Questions

Download Your
Free Copy Now

IT Support & Solutions FAQs

Q. Are new hardware and software costs covered under your IT Support and Solution plans?

A. The cost of hardware and software is not covered under any of our plans. But we can purchase the hardware and software for you at a reasonable rate.

Q. Are new hardware and software installation costs covered under your IT Support and Solution plans?

A. The costs of the hardware and software are NOT included in our tier one plan. However, we will act on your behalf to research, recommend, and purchase new hardware and software at no additional cost if you are our tier two level clients; it is covered.

Q. How long have you been providing IT Support and Solutions in Raleigh, NC, to businesses?

A. Computerbilities was incorporated in December of 1995 and started with its first client in January 1996. Since then, we have helped countless companies save money on IT and significantly decrease downtime. We are proud to say we still have our first IT Managed Services client.

Q. Do you provide IT Services and support to only businesses in Raleigh?

A. We provide IT support to businesses within a 40-mile radius of our office in Cary, NC.

Q. Does it cost more when we have to go onsite to businesses?

A. No, we do not charge our signed clients any extra to come onsite.

Q. I see that you cost a little more than other IT service providers; why is that?

A. Computerbilities is not the cheapest IT provider in the area, but we are the best. When making a decision, we hope our clients understand that our level of service, time invested, and relationships with our clients far surpass that of our competitors.

Q. Are your phones answered live?

A. Yes, our phones are always answered live during business hours. In addition, if you have an emergency, our clients also receive all technician's cell phone numbers.

Q. What is your response time?

A. When submitting a ticket through our ticketing system you will receive a response immediately. We guarantee a 1-hour response time to all technical problems and a 6 minute for our platinum level IT services clients.

Q. Do you offer a satisfaction guarantee?

A. We guarantee our work 100% or you don't pay - Before we even get started, we take the time to listen to any issues you've had in the past. We collaborate with your team and brainstorm to find the right solution for you. Once we have completed our on-boarding process, we tackle the issue at hand and one-by-one implement the solutions we have agreed upon.

Q. Do you call and communicate with internet service providers?

A. Yes, we do for our clients! We will communicate with any technology-related service used, just let us know first.