Your business depends on your IT systems. We’re confident that we are the only network services, computer support, or IT consulting business in Raleigh, Cary, Durham, and Chapel Hill that provides these benefits to your business.
Here are the 9 reasons you can depend on Computerbilities to keep you and your business up and running:
- We Have Been Servicing Construction, Engineering, and Architecture Firms for More Than 20 Years – Not many companies can say they have this level of experience in a specific field, but we can! Through our experience, we have gained insight on how to EFFECTIVELY STRATEGIZE SOLUTIONS and DIAGNOSE CURRENT ISSUES.
- We Have Solutions For Your CAD File Issues - Whether it’s trying to recover a critical project file that was overwritten, accidentally deleted or that has mysteriously become corrupt OR ensuring you don’t lose files altogether, this is a BIG area of concern for construction and engineering companies.
We have a unique process that allows us to restore files by the HOUR, which means you won’t lose days or weeks of work, saving you THOUSANDS of dollars in rework and missed deadlines.
- We Will Solve Your Large File Sharing and Email Problems - How many times have you tried to e-mail a file only to have your e-mail freeze up, crash and stop working? Or have e-mail stop working altogether because your mailbox is full? Or how often do remote workers find themselves frustrated, unable to access critical drawings and files?
These are all 100% FIXABLE and AVOIDABLE, yet most IT firms simply don’t implement solutions that prevent these things from happening.
- We Will Help Prevent Surprise Bills from Bentley and False License Issues from AutoCAD – While using Bentley Systems, it’s not uncommon to get a SURPRISE BILL FOR THOUSANDS OF DOLLARS at the end of the month for unexpected license fees. In AutoCAD, it’s those troublesome “Your license is invalid” or “License Manager is not functioning properly” errors. Regardless, this is just another easily preventable issue. We have a process for both systems to eliminate both problems.
- We Guarantee Excellent Communication and Response Time – Computerbilities has a deep bench of 5 consultants and growing, so no need to have to wait on someone for support as you do with smaller IT firms. We also answer all support calls live and have an average response time of 92 seconds between when you report a problem and when a technician is working to resolve it. We also offer after-hours and weekend support since most business owners work outside the normal “9 to 5” workday.
- We have a 100% satisfaction guarantee, or you don’t pay – Before we even get started, we take the time to listen to the issues our new client has had in the past. We collaborate with your team and brainstorm to find the right solution for you. Once we have completed our on-boarding process, we tackle the issue at hand and one by one implement the solutions we have agreed upon. If you are not 100% satisfied with our work any month during the contract, you don’t pay for that month, period!
- We Give You Clear, Jargon-Free Solutions – At Computerbilities, we respect you and understand that you may not be a techno-geek. That’s why we clearly explain the issues and the solutions without using all the jargon – often used to confuse you or make you feel stupid to sell you what you may not need by other IT companies
- We Demonstrate Professionalism with a personal touch – When you sign up with Computerbilities, you are not getting a vendor; you are getting a partner. We are sensitive to your bottom line and always strive to give our clients the best value they could possibly get.
- We Offer A 24 Hour Help Desk Service – Get a secure network with little or no downtime . At Computerbilities, we monitor your network 24x7x365 for up time and predictive failure so that we can repair the problem BEFORE it affects your workforce!