Your Business Depends On Your IT Systems.
We’re confident that we are the only IT consulting business in NYC and North Carolina Triangle areas that provides benefits to your business. Here are the 9 reasons you can depend on Computerbilities to keep you and your business up and running:
We Have Been Servicing Construction, Engineering, And Architecture Firms For More Than 30 Years
Not many companies can say they have this level of experience in a specific field, but we can! Through our experience, we have gained insight on how to EFFECTIVELY STRATEGIZE SOLUTIONS and DIAGNOSE CURRENT ISSUES.
We Have Solutions For Your Corrupt/Overwritten CAD File Issues
We help plan backup retention and recovery around the project files your team depends on. The versions available and the recovery time depend on your configured backup tools, retention, testing and service agreement; no recovery outcome is guaranteed.
We Will Solve Your Large File Sharing And Email Problems
We help investigate file-sharing, mailbox and remote-access problems and recommend changes that reduce recurring interruptions. The right solution depends on your applications, licensing, connectivity and how office and field teams work.
We Help You Manage CAD Software Licensing
We help review software access, licensing and configuration issues and coordinate with your software vendors. Vendor charges and licensing decisions remain subject to your software agreements.
Clear Support Hours and Escalation
Business-hours remote and scheduled onsite support are available for covered incidents under your selected plan. Standard business hours are Monday–Friday, 8 a.m.–5 p.m. Eastern, excluding holidays. All plans include 24/7 automated monitoring. Leadership adds 24/7 remote Level 1 intake and troubleshooting after activation; higher-level escalation, after-hours coverage and response targets follow your service agreement.
Response Targets Agreed With You
Response targets depend on the priority of the issue, your selected plan and your service agreement. A ticket acknowledgement is not the same as a technician response or a resolution. We confirm support hours and escalation arrangements during scoping.
We Give You Clear, Jargon-Free Solutions
At Computerbilities, we respect you and understand that you may not be a techno-geek. That’s why we clearly explain the issues and the solutions without using all the jargon – often used to confuse you or make you feel stupid to sell you what you may not need by other IT companies
We Demonstrate Professionalism With A Personal Touch
When you sign up with Computerbilities, you are not getting a vendor; you are getting a partner. We are sensitive to your bottom line and always strive to give our clients the best value they could possibly get.
24/7 Automated Monitoring
Automated monitoring helps identify issues on covered systems. Technician response and escalation follow your selected plan and service agreement. Monitoring reduces uncertainty; it cannot prevent every outage or security incident.
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