A Cary IT company serving your office and field team
Computerbilities was founded in December 1995. Our North Carolina office is at 1300 SE Maynard Road, Suite 102, Cary, NC 27511.
For a Cary contractor, the business address is only one part of the operation. Your staff may also work from home, visit clients, or move between projects around the Triangle. We discuss how those employees connect, which devices they use, and what information they need to reach.
Support can include remote assistance and on-site work within the agreed scope. We define coverage and escalation around your operating needs; proximity alone does not determine how quickly every issue can be resolved.
What managed IT support can cover
A support plan should explain who helps your employees, who maintains your systems, and what happens when something goes wrong. We agree on the covered users, devices, applications, hours, and responsibilities before service begins.
Everyday help for your employees
When a login, email problem, or unreliable computer interrupts work, employees need a clear way to ask for help. Our IT help desk handles covered support requests and coordinates escalation. We also establish an agreed process for new employee setup, role changes, and removal of access when someone leaves.
Microsoft 365 and access to business information
We help with Microsoft 365 support and license administration, account permissions, and access to covered business applications. Drawings, proposals, contracts, and financial records need appropriate access controls. Your plan should identify where those files belong and how office and field staff reach them.
Business devices and network maintenance
Network monitoring, approved patching, and device planning help organize the work behind everyday support. We review equipment and software needs so replacements can be planned around estimating, payroll, and project deadlines.
Security, backups, and recovery preparation
Device protection, email and account security, staff training, and backup and recovery services address different risks. The selected plan and proposal define the protections, systems, and testing included. A completed backup job is different from demonstrating that the files or applications your business needs can be restored.
Protect the path from the inbox to the payment
Construction businesses exchange invoices, purchase orders, and bank details with many outside parties. An email that looks familiar is not sufficient evidence that a payment change is legitimate.
IT protections and business procedures work together. Email security, account protections, and staff training can support your process. Your accounting team still needs a known-contact callback and a separate approval step before changing payment instructions. A signed vendor form is a record of the request; it does not replace independent verification.
Our subcontractor bank-account change guide explains that workflow. The Construction Invoice-Fraud Prevention Kit includes a vendor request template and an internal verification record you can adapt for your company.
An outside IT department or support for your existing team
If owners or office staff currently handle IT between other responsibilities, fully managed support can give employees a defined support channel and leadership a clearer view of priorities. If you already have internal IT staff, we can discuss co-managed responsibilities.
Read about support for teams with 10–49 users or managed and co-managed IT for 50–250 users. Both arrangements begin with understanding your operation.
Compare Foundation, Blueprint, and Leadership to see how support coverage, onsite work, security, recovery testing, and IT planning differ. We help you choose the scope that fits your team and existing IT responsibilities.
Cimarron Homes: clearer calls and more useful support
Cimarron Homes needed better phone service and more helpful assistance from its IT provider. In an engagement involving four supported users, Computerbilities improved voice quality and provided better training and assistance than the team had received from its previous provider.
Read the Cimarron Homes case study for the problem, the work, and the improvements confirmed by Adam Pittman.
“We can always count on them to be responsive to our needs and do an excellent job.”
Carol Cheek, former Vice President, Cimarron Homes
Read more client reviews · View company awards and recognition
Questions about IT support in Cary
What counts as a supported user?
A supported user is a person whose business technology needs are covered by the agreed service. It is not automatically the same as the number of computers: an employee may use a desktop, laptop, and phone. Shared devices, occasional users, and outside contractors should be identified during scoping so the proposal is clear.
Why do we need a conversation before receiving a quote?
User count is only part of the cost. Locations, applications, devices, security requirements, existing IT staff, and support coverage all affect the work. A scoping conversation helps us avoid leaving important responsibilities out of the proposal.
Is a migration included in ongoing support?
That depends on the agreement. A server replacement, office move, or application migration may require its own scope, schedule, and price. We identify project work separately from recurring services when preparing the proposal.
Start with your most persistent IT problem
Tell us where technology is costing your team time: new employee setup, access to files, unreliable devices, or uncertainty about recovery. During your free 15-minute IT Priorities Call, we will discuss your needs. Afterward, our team will email a brief written follow-up with up to three priorities or questions to investigate and a recommended next step.
Book your free 15-minute IT Priorities Call · 919-469-5060
No cost. No obligation to purchase.
