Support for Durham businesses with work across the Triangle
Your Durham office may share systems with staff at project sites or other business locations. Support needs to account for how those people work, including remote access, shared information, business devices, and the systems that remain in the office.
Computerbilities serves Durham from our Cary, North Carolina office. During scoping, we review each location and agree on remote assistance, on-site needs, and escalation arrangements. We also identify support that depends on internet carriers or specialist software vendors.
Experience supporting Durham construction businesses
Cimarron Homes: clearer calls and more helpful support
Computerbilities helped Durham-based homebuilder Cimarron Homes improve phone-call quality and gave its team more helpful training and assistance. This engagement involved four supported users and addressed both the technology and the support people needed to use it.
Read the Cimarron Homes project account and watch the short video for the improvements confirmed by Adam Pittman.
D. W. Evans Electric: connected systems for a growing business
For D. W. Evans Electric, a Durham-based electrical contractor, Computerbilities unified the company’s data and network securely using a mix of servers, switches and firewalls. We also created networked printing, supported the company’s expansion, and helped it purchase and set up a VoIP phone system.
These project details were confirmed by Adam Pittman, founder and president of Computerbilities.
Durham IT support at a glance
- Service area and remote help: We serve Durham from our Cary office, with remote assistance for the devices, accounts and systems covered by your agreement.
- Onsite arrangements: Visits take place at agreed locations during business hours. Foundation includes one scheduled onsite service hour per organization each month. Blueprint and Leadership include unlimited scheduled onsite support for covered incidents and routine tasks. Projects and major remediation are scoped separately.
- Responsibilities: Fully managed support assigns the agreed IT work to Computerbilities. Co-managed support defines which work stays with your internal team and where we provide additional help, including vendor coordination within the agreed scope.
- Coverage hours: Business hours are Monday–Friday, 8 a.m.–5 p.m. Eastern, excluding holidays. Every plan includes 24/7 automated monitoring. Leadership adds 24/7 remote Level 1 intake and troubleshooting after activation. Response targets and higher-level escalation follow your service agreement.
Compare the published support plans and see what each plan includes for recovery testing.
Give every important system a named owner
A growing construction business may have an internal IT employee, an outside application vendor, an internet provider, and several people approving access. An unclear handoff can extend an outage even when each provider is working on its own part.
A useful support plan answers questions such as:
- Who receives an employee's first report and keeps that person informed?
- Who checks devices, accounts, networks, and application access?
- Who opens and follows the ticket with a software vendor or carrier?
- Who approves restoring files or changing a user's permissions?
- Who confirms the business can resume the affected work?
We use those questions to define a practical division of responsibilities. In a co-managed arrangement, your internal staff retain the work you agree they will own, while Computerbilities provides the specified additional support.
IT help desk and network support for office and field teams
Give employees a clear route to help
Our IT help desk handles covered requests involving business devices, accounts, Microsoft 365, and application access. A useful first report includes what stopped working, who is affected, and any deadline at risk. We agree on how requests are prioritized, when your staff are updated, and when another provider needs to be involved.
Find the cause of Wi-Fi and network problems
A weak wireless signal, an internet outage, and a device configuration problem can look similar to the employee who cannot connect. We investigate the covered devices and network, coordinate with your internet provider where needed, and explain the next step. Network monitoring supports ongoing oversight; coverage reviews, network redesigns, and new office or jobsite deployments are scoped separately when required.
Make project files and applications accessible
We review how your team reaches estimating software, drawings, Microsoft 365, and business records from approved office and field devices. That includes account permissions, remote access, and responsibilities shared with application vendors. We confirm which systems, users, and locations the support agreement covers.
Security and vendor access
Business email, remote access, employee devices, and outside-party permissions need ongoing attention. We discuss protections appropriate to your environment and how suspected problems should be reported. If a customer contract or insurer sets particular requirements, bring those requirements into the review so the proposed scope addresses them explicitly.
Recovery and operational priorities
An outage affecting estimating may require a different response from one affecting payroll or project files. We discuss which systems should be restored first, the backups they depend on, and the people authorized to make recovery decisions. Recovery plans should be tested against agreed objectives, with limitations documented.
Iron Horse Contractors: practical fixes for field access and office Wi-Fi
Iron Horse Contractors needed field employees to reach business software on tablets. After the team reported difficulties logging in through its initial VPN setup, Computerbilities implemented a secure access service edge (SASE) solution with always-on VPN connectivity. The updated approach simplified access to the tools employees needed.
When Iron Horse moved into a larger office, its existing wireless equipment did not provide adequate coverage. Computerbilities used Wi-Fi heat mapping to assess the space and design a wireless network that extended coverage throughout the office.
Read the Iron Horse Contractors case study for the field-access, office Wi-Fi, and support improvements confirmed by Adam Pittman.
Add capacity to internal IT—or arrange fully managed support
Co-managed IT is useful when your existing staff need help with defined responsibilities, support coverage, or a workload that has grown. It requires a shared understanding of ownership and communication; adding another provider without that clarity can create more handoffs.
Fully managed support may be appropriate when your business wants an outside team to handle its agreed IT responsibilities. Learn about managed and co-managed support for 50–250 users or IT support for 10–49 users.
These options are available based on your requirements. The size bands help organize the discussion, while your existing staff and systems determine the scope.
Compare Foundation, Blueprint, and Leadership for the differences in support hours, onsite work, security, recovery testing, and IT planning. We discuss those choices alongside the responsibilities your internal team already handles.
Separate ongoing support from planned projects
Recurring support addresses the services defined in your agreement. An office move, network redesign, cloud migration, or major system replacement may also need a project plan with its own responsibilities, dependencies, and budget.
Before proposing services, we review your users, locations, applications, internal resources, and current concerns. That helps identify both the recurring work and any initial improvements the environment needs.
Questions Durham businesses ask
Do you have to replace our internal IT team?
No. Co-managed IT allows us to define where Computerbilities assists and which responsibilities remain with your employees. We agree on escalation and communication so staff know how to obtain help.
Is all support available around the clock?
Support hours, monitoring, and after-hours escalation are separate parts of the service agreement. We discuss the coverage your operation needs and state what is included in the proposal.
Can you coordinate with our construction software vendor?
Yes, where the agreed scope and your vendor support arrangements allow it. We clarify who handles application issues, devices, connectivity, and follow-up. Vendor licensing and support subscriptions remain part of that discussion.
Put a downtime plan in your team's hands
Use our jobsite file-access guide to start a conversation about reporting an interruption and confirming which project information is safe to use. Request the Construction IT Checklist & Downtime Plan for worksheets your team can complete together.
Founded in December 1995, Computerbilities serves business technology needs across the Triangle. Explore our construction IT services and client reviews.
Discuss where your team needs support
Bring your approximate user count, business locations, current IT responsibilities, and the issue you most want to solve. During your free 15-minute IT Priorities Call, we will discuss the support your organization needs. Afterward, our team will email a brief written follow-up with up to three priorities or questions to investigate and a recommended next step.
Book your free IT Priorities Call · 919-469-5060
No cost. No obligation to purchase.
