Connect your Raleigh office with the work happening on site
A project team may work from the office one day and a temporary site office the next. Estimators, project managers, accounting staff, and subcontractors need different access to information. Giving everyone the same permissions creates problems; making access too difficult encourages workarounds.
We review how your team reaches drawings, estimates, schedules, and business applications. The discussion covers accounts, devices, internet connections, file storage, and the software vendors involved. From there, we define who supports each part of the operation and how employees ask for help.
Our North Carolina office is in Cary. We serve Raleigh and the surrounding Triangle, with remote and on-site support arranged around your locations and service agreement. When your projects extend beyond the area, we discuss the support arrangements for those sites before including them in the scope.
Support the systems behind each stage of a project
Before work begins
New employees and project assignments can mean new laptops, accounts, software licenses, and file permissions. Planning those needs early helps avoid a first morning spent looking for passwords or waiting for access. Your onboarding process should identify the approver, the required applications, and the date access is needed.
During construction
Office and field staff need a clear place to report trouble with business devices, Microsoft 365, shared files, and connectivity. We help troubleshoot those systems and coordinate with your application or internet providers when the issue involves their services. Specialist construction software support remains subject to the vendor's support arrangements.
When something stops working
A useful recovery plan names the systems to restore first, the people who make decisions, and the approved alternatives while service is interrupted. Backup design and recovery testing should reflect the files and applications your business actually needs. Recovery timing depends on the incident, available backups, and agreed recovery objectives.
When a project closes
Completed jobs still leave information to manage: final drawings, correspondence, contracts, and access previously granted to project participants. We can discuss how your IT processes support archiving, permission reviews, and device reassignment. Your business sets the document-retention requirements.
Choose support that fits your organization
For a smaller team, an outside IT department can take responsibility for agreed day-to-day support and technology planning. For an organization with internal IT staff, co-managed support can cover defined responsibilities or add capacity where it is needed.
Explore IT support for 10–49 users or managed and co-managed IT for 50–250 users. These are starting points for the conversation; your staffing, systems, and locations determine the final arrangement.
Start with a clear scope before the quote
Two Raleigh contractors with the same headcount can have very different IT needs. One may use cloud applications from a single office. Another may depend on servers, specialist applications, and several active job sites.
We start by discussing supported users, devices, locations, current IT responsibilities, security, and recovery needs. That gives us the information needed to prepare a useful proposal. Recurring support, licensing, hardware, and separately scoped project work should be identified clearly so you can understand the budget.
Questions Raleigh contractors ask
Can you support both our office and our job sites?
Yes. We discuss your office and site locations, remote access, devices, connectivity, and on-site requirements during scoping. Carrier availability and physical site conditions affect the options for each job site.
Does monitoring mean every employee has 24-hour help desk access?
Monitoring and staffed support hours are different parts of a service. We define support availability, escalation, and after-hours arrangements in your agreement, including how a time-sensitive project issue should be reported.
Can you help if we already have an IT employee?
Yes. We can agree on the responsibilities your employee retains and the services Computerbilities provides. Clear ownership helps prevent issues from being passed between teams.
Prepare your team before the next interruption
Read what to do when your jobsite loses access to project files for practical first steps. For a reusable planning worksheet, request the Construction IT Checklist & Downtime Plan.
Computerbilities was founded in December 1995. Learn more about our construction IT support and read client reviews.
Talk through the IT risks affecting your next project
Bring your approximate user count, locations, existing IT arrangements, and biggest concern. Start with a free 15-minute conversation about a practical next step.
Book your free IT risk call · 919-469-5060
No cost. No obligation to purchase.
