Iron Horse Contractors: less friction between the office and the field
Iron Horse needed more responsive support, stronger email security, and dependable access to business software from field tablets. Computerbilities improved its support process using ITIL 4 practices, strengthened email protection, and refined tablet access with a SASE solution and always-on VPN connectivity. We also used Wi-Fi heat mapping to design coverage for a larger office.
The practical value is fewer obstacles between employees and the tools they need: less time struggling to connect and more time focused on work. Reducing that friction helps protect the value of paid working time and supports better control of project costs.
Read the Iron Horse Contractors case study →
Allied Fire Protection: restoring a productive IT environment
At the start of a relationship spanning more than 20 years, Allied Fire contacted us about slow systems. We found a compromised server, exposed configurations, and workstations that did not meet AutoCAD requirements.
We backed up the files, reimaged the server, and corrected the firewall issues. When computers were later refreshed, we specified them for the software they needed to run. The result was a more productive working environment.
Read the Allied Fire Protection case study →
Cimarron Homes: clearer calls and better assistance
This four-user homebuilder needed better phone call quality and more useful support. Computerbilities improved voice quality and provided better training and assistance than the company had received from its previous provider.
The lesson for a construction business of any size: review how a provider will help people use their technology, as well as which systems the agreement covers.
Read the Cimarron Homes case study →
Choose support around your people and projects
User count is a starting point. Your office locations, field access needs, security risks, and existing IT staff determine the right arrangement.
Construction businesses with 10–49 users
If you do not have a dedicated IT department, fully managed support can give employees a clear place to ask for help while keeping maintenance, access, and planning organized.
Explore IT support for 10–49 users →
Construction businesses with 50–250 users
Choose fully managed support or a co-managed arrangement that works alongside your IT team. Define who handles tickets, security tools, field locations, vendors, and longer-term planning.
Explore managed and co-managed IT for 50–250 users →
Compare Foundation, Blueprint and Leadership construction IT plans →
Review what each plan includes, then bring your office and field requirements to a free 15-minute IT Priorities Call. After the call, we’ll email a brief summary of up to three priorities or questions to investigate and a recommended next step. No cost, no obligation to purchase, and no system access required. Technical assessments are separately scoped.
Practical resources for construction teams
Guides to help your office and field teams prepare for file-access disruptions and verify vendor payment changes. Still comparing providers? Use our guide to choosing IT support for a North Carolina construction company to evaluate experience, coverage and responsibilities.
Follow a practical response plan for unavailable drawings and project files, then use the downloadable checklist to prepare for the next interruption.
Use trusted callbacks, independent review and a documented process to check bank-detail changes. Includes access to the invoice-fraud kit and vendor request template.
Request the Construction IT Checklist & Downtime Plan or the Construction Invoice-Fraud Prevention Kit for practical templates your team can use.
For a brief review with your office manager and IT provider, download the Contractor Cybersecurity Checklist. This five-page printable PDF covers 16 security topics and a final action list to help you record gaps and choose next steps.
For a deeper discussion with your team, download our 2026 cybersecurity book for construction companies. Its 16 chapters, practical diagrams, and nine printable worksheets connect payment verification, account and device protection, backups, and incident preparation to protecting your business and your clients’ information.
Construction IT support: questions before you buy
What determines the price of construction IT support?
Pricing depends on supported users and devices, office and jobsite locations, application complexity, security and backup requirements, support hours, and the condition of the existing environment. We start with a scoping conversation so a proposal reflects the work and responsibilities involved.
What counts as a supported user?
A supported user is a person covered by the agreement who uses the supported business technology and may need our help. We clarify office employees, field staff, shared devices, contractors, and additional devices during scoping. A company’s total headcount is not automatically its supported-user count.
Are projects included in ongoing support?
Ongoing support covers the services and supported environment listed in your agreement. An office move, new network, major software migration, or new jobsite setup may require a separate project scope and quote. We establish that distinction before starting the work.
Can you support our existing construction software?
We review the applications your team uses for estimating, accounting, scheduling, and project management. Support may include the devices, network, sign-ins, and access those applications depend on, plus coordination with the software publisher. Application development, specialist training, and vendor licensing are scoped separately.
How do switching providers and support escalation work?
We plan the handover around account ownership, administrator access, documentation, licenses, backups, and your current provider’s exit terms. Before service starts, we agree how to request help, how urgent issues are prioritized, and who handles escalation. Support hours, response commitments, and onsite coverage are defined in your agreement.
Talk through your requirements in a free 15-minute IT Priorities Call →
