Technical Support Raleigh

Computerbilities provides expert IT Services and Technical Support to the Triangle community, including Raleigh, Durham, Apex, Cary, Wake Forest, Chapel Hill, and surrounding areas. Our policy is to be the best and most responsive IT service provider in the North Carolina Triangle area. We owe such flexibility to our help desk technologies, which allow us to make updates and monitor your network from both on-site and remote locations. With our tech support, you can access the most efficient, knowledgeable, and affordable IT solutions around. We are using our helpdesk to provide almost immediate access to help on your computer and ensure that each software policy on your computer is up to date.

TECHNICAL SUPPORT SERVICES FROM COMPUTERBILITIES

Our technical support team receives cutting-edge training and insights into help desk technologies, which in turn enhances your business' technology and customer experience. The help desk provides fast and easy accessibility to computer support. Our help desk operation specializes in:

  • Network monitoring - this ensures that your systems are up and running at any given point of the day
  • Increasing internet security - The internet is crawling with malicious malware and programs intended to cripple your computer and steal your data. Security is crucial for your internet because, without the proper security set in place, an individual can connect to your interenet and devices in a matter of seconds, not only stealing your information, ransomizing your data and even compromising your employees.
  • Business software updates - Most individuals are unaware of exactly how often a computer's software needs to be updated. This should be handled by a professional to ensure that the software is performing at its best.
  • 24/7 Helpdesk Available - If you're employees work around the clock, then you may be interested in your 24-hour help desk support. This support is ideal because it provides access to our helpdesk at once and will prevent downtime on the weekend if an employee was working.
Trusted Technical Support & Helpdesk For Your Raleigh, NC Business

Computerbilities is also security-centric when it comes to our helpdesk's privacy and the privacy of all the services we offer our clients. This is why we advise that each of our clients attend one of our weekly courses so they can also stay up to date with technology and be informed about what is happening in the computer world. We also provide is ongoing security training. Once you complete the security training, you will earn a passing certificate!

Computerbilities also will help with the integration of communications for your team by providing business phone system support and services, if that is needed.

Are you interested in outsourcing all technical needs to an experienced company that knows the ends and outs of networking? Contact Computerbilities if you would like to schedule a 1-hour network assessment. Give us a call at (919) 469-5060 or email sales@computerbilities.com to schedule today!

Overall Cost Benefits Of Outsourced Computer Support

The cost of outsourcing IT support is microscopic compared to how a salaried, in-house IT Support team drains your budget. Our remote access technologies render in-office IT staff unnecessary, as you now have the option to solve your IT issues through remote services. Coupled with our adherence to best practices and our staff's unmatched training, you can rest assured knowing that your Raleigh business is receiving the best service for reasonable prices.

To sustain your business' savings with technical support from Computerbilities, we charge a flat monthly fee based on the number of computer desktops and computers you have in your network requiring service and the support plan you select. This fee will cover all of your computer networking and security needs.

Not to intentionally name some names, but if you go to Google and so some of your research, you will find valuable information on how many It companies are still way behind times with the processes and security they put in place for their clients. This is not the case with us; we make sure that our clients stay secure and their computers run smoothly. Just look at our track record and speak to our clients. Our clients give us rave reviews for our services, with # of 5-star reviews on Google. We prioritize security and advanced technical processes backed by fantastic customer service to keep our clients' businesses running safely and securely.

Computerbilities is a longstanding, service disabled veteran-owned small business that has served the Raleigh Triangle area for more than 25 years. Our clients trust us with their servers, networks, workstations and technical support to keep their business secure from cyber threats. Our longest standing client has been with us for more than 25 years – that's longer than most of our competitors have been in business!

Computerbilities also offers all clients a 100% money-back guarantee. We are confident that our support level is exceptional, and for our customers on our Platinum plan, we stand firm to our 6-minute response time. If we fail to meet that quota and feel that they did not get their money's worth, we will refund the client that month's service fees. We try to be as fair and transparent as possible, so no strings attached!

Do what's best for your Raleigh business and contact Computerbilities for your computer support.

IT Technical Support, coupled with the Computer and Network Services from Computerbilities, gives your business the budgetary and technological freedom to achieve your objectives. So, contact us today to request your Free Network Assessment. You run your business; we'll fix and maintain your network. We serve small to large companies throughout Raleigh, Durham, and surrounding NC areas.