CONSTRUCTION IT CASE STUDY
Helping Iron Horse Contractors Keep Work Moving and Protect Project Profits
Project account provided by Adam Pittman, founder and president of Computerbilities.
Iron Horse Contractors turned to Computerbilities for more responsive IT support, stronger security, and dependable access to business software. The goal was practical: help employees work productively in the office and in the field, with fewer IT obstacles consuming paid time and disrupting progress.
1. More responsive support and stronger email protection
Iron Horse reported waiting more than a day for responses from its previous IT provider, even for high-priority issues. The company had also experienced repeated email breaches.
Computerbilities applied ITIL 4 service-management practices to improve support responsiveness and implemented industry-standard email security tools to strengthen protection.
For a construction company, delays in getting IT help can leave employees waiting while payroll and project deadlines continue. More responsive support helps employees return to productive work sooner, protecting the value of their working hours. Stronger email protection also helps reduce the risk of disruptions to customer and vendor communications, along with the time and expense associated with recovering from a compromise.
2. Simpler, secure access for field personnel
Iron Horse needed field teams to access business software, but it did not have a cloud solution in place. The company preferred tablets because of concerns about laptop costs and potential damage, while also needing to protect access to company systems.
Computerbilities initially configured VPN access for the tablets. When field personnel reported login difficulties, we refined the approach by implementing a secure access service edge (SASE) solution with always-on VPN connectivity.
The updated approach simplified secure access to the tools field employees needed. Easier connectivity helps teams spend less time troubleshooting connections and more time completing their work. Using tablets also addressed Iron Horse’s equipment concerns without requiring laptop purchases for those field users.
Field access: A connection employees can use
A one-minute explanation of the login problem and the move to SASE described in this case study.
Read the video transcript
When your crews are standing on a job site and can’t get into the software they need, work slows down before the day even gets moving. That’s exactly the kind of secure access challenge Computerbilities helps contractors solve, as a trusted IT partner that understands the realities of the field.
Getting protected was only half the battle. The first VPN approach covered security, but Computerbilities quickly saw a usability gap because people still had trouble signing in, and that turned secure access into one more thing slowing the work down.
The rollout got sharper when Computerbilities refined the approach beyond a VPN-only model and guided the move to secure access service edge, or SASE, built to connect users, apps and security in one approach.
If your construction company is dealing with field access issues, repeated login problems or mobile security gaps, Computerbilities can help you solve them and keep the work moving. For more information, call Computerbilities at 919-469-5060.
3. Office Wi-Fi designed to support growth
After moving into a larger office, Iron Horse found that its existing wireless equipment did not provide adequate coverage.
Computerbilities used Wi-Fi heat mapping to assess coverage and engineer a wireless network suited to the new space. The solution extended coverage throughout the office to support reliable daily connectivity.
Dependable wireless access helps employees use business systems where they need to work, with fewer connectivity obstacles interrupting their tasks. That supports more productive use of both employees’ time and the larger office—helping the company’s investment in growth translate into useful working capacity.
Keep your projects moving
Explore our construction IT support or book a free 15-minute IT risk call to discuss the IT obstacles affecting your team. You can also call 919-469-5060.