CONSTRUCTION CLIENT EXPERIENCE · FOUR SUPPORTED USERS
Cimarron Homes: Clearer Calls and More Helpful IT Support
Project account provided by Adam Pittman, founder and president of Computerbilities.
Cimarron Homes wanted better phone service and more useful help from its IT provider. The engagement described here involved four supported users. Computerbilities improved the quality of their phone calls and provided better training and assistance than they had been receiving from their previous managed service provider.
Watch: Clearer calls and better support
In this one-minute video, see what Computerbilities improved for Cimarron Homes and three questions to ask when choosing a phone provider.
Read the video transcript
For a homebuilder, clear phone calls and helpful support matter. Customers, suppliers, and project teams need to exchange information and keep work moving.
Cimarron Homes came to Computerbilities with phone-system problems and concerns about the support it was receiving. We improved voice quality and gave the team better training and assistance.
Clearer conversations make it easier to exchange information. Useful training helps employees understand their tools, and helpful support gives them somewhere to turn when questions arise.
When comparing phone providers, ask three questions. How will you check call quality? Who will train our staff? And what support will we receive after setup?
At Computerbilities, we look at both the technology and the people using it, to help keep everyday work moving.
If phone problems or unhelpful support are getting in your team’s way, book a free fifteen-minute IT risk call. Call Computerbilities at 919-469-5060.
Book a free 15-minute IT Priorities Call or call 919-469-5060.
The problem: Phone issues and disappointing support
The company was experiencing problems with its phone system and wanted to move to a VoIP system. It was also unhappy with the support it received, and its previous provider had been unable to complete all the tasks it requested.
For a small construction business, phone problems can interrupt conversations with customers, vendors and project contacts. Limited guidance can also leave employees spending time trying to work around an issue instead of knowing where to get help.
What Computerbilities improved
Computerbilities helped Cimarron improve voice quality and gave the team more helpful training and assistance. The work addressed both the phone experience and the support available to the people using the system.
Adam Pittman also confirmed an improvement in support responsiveness. Together, these changes gave the small team a better experience when using its technology and seeking help.
Why that matters to the business
Clearer calls support more effective communication. Useful training and accessible assistance help employees use their tools with greater confidence and give them a route to resolve questions.
Those improvements connect to a practical goal: reduce the time and attention that IT problems take away from the business. This account describes the improvements Adam confirmed; no financial return or hours-saved figures are presented in this account.
A previously shared client perspective
“We can always count on them to be responsive to our needs and do an excellent job.”
Carol Cheek, former Vice President, Cimarron Homes. Carol has since retired. This is her previously published testimonial about Computerbilities’ support.
Read more client experiences →
Discuss the communication problems affecting your team
Explore our VoIP phone services or book a free 15-minute IT Priorities Call. We will discuss your current system, the problems your staff experience and the support your business needs. You can also call 919-469-5060.