CONSTRUCTION IT · RALEIGH, CARY & DURHAM
Construction IT plans that keep your projects moving
Support your people, strengthen protection and plan ahead. Compare Foundation, Blueprint and Leadership to find the right level of everyday help, continuity planning and IT leadership for your construction business.
Built around the work connecting your office and field: estimating, payroll, project files, Microsoft 365, approved field devices and vendor coordination.
Start with a free 15-minute IT risk call. No obligation to purchase. All plans have a five-user minimum.
THREE LEVELS OF SUPPORT
Choose the support your operation needs
Each plan builds on the one before it. Your systems, field access, recovery needs and existing IT staff matter alongside your supported-user count.
DAILY SUPPORT
Foundation
Support your people. Protect the essentials.
For contractors who need everyday IT help, managed devices and core endpoint protection.
- Unlimited remote help for covered incidents during business hours.
- One scheduled onsite service hour per organization each month during business hours.
- Endpoint Detection and Response (EDR), with Security Operations Center (SOC) monitoring under the agreed response scope.
- Security awareness training and quarterly phishing simulations.
- Business-day follow-up on contracted backup failures; one annual sample restore of up to one hour.
- Quarterly operational review, security summary and service scorecard.
CONTINUITY AND CONTROL
Blueprint
Build continuity. Create a proactive roadmap.
Our recommended starting point for growing contractors who need stronger cloud, email and identity protection. Includes Foundation, with these increased service levels.
- Unlimited scheduled onsite support for covered incidents and routine tasks during business hours at agreed locations.
- Microsoft 365 Backup, Email Security and Identity Threat Detection and Response (ITDR).
- Named account manager, covered vendor management and monthly phishing simulations.
- Quarterly sample restore tests of up to two hours each.
- Quarterly roadmap and budget reviews, a 90-day action plan and a 12-month replacement and renewal budget.
- Monthly service scorecard and Microsoft 365 self-service training from the agreed application catalogue.
OUTSOURCED IT LEADERSHIP
Leadership
Connect IT decisions to business priorities.
For leadership teams that want executive IT guidance, more structured recovery preparation and secure field access. Includes Blueprint, plus the scope below.
- 24/7 remote Level 1 intake and troubleshooting for covered incidents after activation; unlimited scheduled onsite support remains business-hours only.
- Zero Trust access controls and Secure Access Service Edge (SASE) VPN security.
- Virtual Chief Information Officer (vCIO), quarterly executive reviews, CBI M365 Score Shield and quarterly operational risk assessments.
- Quarterly workload recovery tests of up to three hours each.
- One annual tabletop exercise and one annual live staff session: up to four hours each, including preparation.
- Four hours of workflow and automation discovery per year, plus CMMC / NIST 800-171 advisory and roadmap guidance.
Business hours: 8 a.m.–5 p.m. Eastern, Monday–Friday, excluding holidays. All onsite support is limited to these hours. Unlimited onsite covers scheduled incidents and routine tasks within agreed systems and locations; projects, major deployments and major remediation remain separate.
24/7 automated monitoring is included in every plan. Leadership’s staffed 24/7 Level 1 service is remote and begins after activation. Response targets and escalation are documented in your agreement.
Compare included services and available add-ons
Expand a category to compare the plans. On smaller screens, swipe or scroll within each table to see all three columns.
Support and operations
| Service | Foundation | Blueprint | Leadership |
|---|---|---|---|
| Onsite support per organization | 1 scheduled hour per month | Unlimited scheduled covered work | Unlimited scheduled covered work |
| Remote help desk for covered incidents | Unlimited during business hours | Unlimited during business hours | 24/7 remote Level 1 after activation |
| After-hours remote support | Available add-on | Available add-on | Included: 24/7 Level 1 after activation |
| System monitoring and patching | 24/7 automated; approved patch windows | 24/7 automated; approved patch windows | 24/7 automated; approved patch windows |
| Microsoft 365 support and license administration | Included; subscriptions separately scoped | Included; subscriptions separately scoped | Included; subscriptions separately scoped |
| Account contact | Named service contact | Named account manager | Account manager and vCIO |
| Vendor coordination | Covered issue escalation | Covered vendor management | Covered vendor management |
Security and awareness
| Service | Foundation | Blueprint | Leadership |
|---|---|---|---|
| EDR with SOC monitoring | Included | Included | Included |
| Microsoft 365 Backup | Available add-on | Included within agreed scope | Included within agreed scope |
| Email Security | Available add-on | Included | Included |
| Identity Threat Detection and Response (ITDR) | Available add-on | Included | Included |
| Zero Trust access controls | Available add-on | Available add-on | Included |
| SASE VPN security | Available add-on | Available add-on | Included |
| Security awareness and phishing simulations | Training; quarterly simulations | Training; monthly simulations | Training; monthly simulations |
| Security posture and risk review | Quarterly summary | Quarterly action review | Quarterly operational risk assessment; Score Shield and executive follow-up |
Recovery, planning and accountability
| Service | Foundation | Blueprint | Leadership |
|---|---|---|---|
| Backup monitoring for contracted protected assets | Business-day follow-up | Business-day follow-up | Business-day follow-up |
| Recovery testing within defined scope | Annual sample restore: up to 1 hour | Quarterly sample test: up to 2 hours each | Quarterly workload test: up to 3 hours each |
| Quarterly IT and business review | Operational review | Roadmap and budget review | Executive review with vCIO |
| IT strategy and roadmap | Key operational actions | 90-day plan with owners and due dates | 90-day plan and executive decisions |
| Device inventory and replacement planning | Managed inventory | Inventory and 12-month replacement budget | Inventory, budget and executive governance |
| Service reporting | Quarterly support, security and action summary | Monthly trends, recurring issues and actions | Monthly executive summary: risks, owners, due dates and decisions |
| Microsoft 365 self-service training | Available add-on | Included: agreed application catalogue | Included: agreed application catalogue |
Organization-wide leadership services
| Service | Foundation | Blueprint | Leadership |
|---|---|---|---|
| Annual incident-response tabletop | Available add-on | Available add-on | 1 exercise; up to 4 hours including preparation |
| Annual live training or lunch-and-learn | Available add-on | Available add-on | 1 session; up to 4 hours including preparation |
| Workflow and automation discovery | Available add-on | Opportunities identified in roadmap | 4 discovery hours per year |
| CMMC / NIST 800-171 contractor guidance | Available add-on | Available add-on | Advisory assistance and roadmap guidance |
| Independent penetration testing | Available add-on | Available add-on | Available add-on; coordination included |
| Onboarding, projects and major changes | Separate proposal | Separate proposal | Separate proposal |
Service products, licenses, protected users and devices, workloads, retention, capacity, implementation and response responsibilities are confirmed in the proposal. Microsoft 365 Backup is included within that agreed scope in Blueprint and Leadership. Testing covers defined samples or workloads. Formal assessments, certifications, independent testing and implementation projects remain separate.
A STARTING POINT FOR YOUR TEAM
Which plan fits your construction business?
10–49 supported users
Start with Foundation or Blueprint. Foundation provides everyday support and a managed endpoint-security baseline. Consider Blueprint when your growing office and field team needs included Microsoft 365 Backup, email and identity protection, more onsite support and a proactive roadmap.
50–250 supported users
Start with Blueprint or Leadership. Blueprint combines coordinated support, recovery testing and planning. Consider Leadership when you need vCIO guidance, 24/7 remote Level 1 coverage, Zero Trust and SASE access, and more structured recovery and staff-readiness work.
A smaller contractor with complex operations may benefit from Leadership. A larger organization with its own IT staff may need a tailored co-managed arrangement. We recommend scope after reviewing your people, systems, locations and responsibilities.
All three plans have a five-user minimum. These team-size ranges guide the conversation; they do not automatically determine your plan.
Turn the plan into practical construction support
Help your office and field teams work together
- Routine, approved crew onboarding and offboarding changes.
- Help with covered access incidents on approved field devices, including tablets.
- Review the applications and project files your team needs away from the office.
- Coordinate covered vendor issues and plan around bidding, payroll and billing deadlines.
New jobsite deployments, new access systems and major technology changes receive their own project scope.
Make responsibilities and next actions visible
Your service scorecard or executive summary brings together recurring issues, service trends, device and security status, backup or recovery results, open risks, owners, due dates and upcoming decisions.
Use our Construction IT Checklist & Downtime Plan and Invoice-Fraud Prevention Kit to support the conversation.
Clear support terms. Fewer surprises.
What counts as a supported user?
A supported user is a person whose agreed business technology needs we support. The standard scope starts with one managed workstation per supported user. Additional PCs, shared devices and field-only roles are scoped individually. User count can differ from payroll headcount; we confirm the covered people, devices, workloads and locations in your proposal.
Is there a minimum team size?
Every plan has a five-user minimum. The 10–49 and 50–250 ranges on our service pages help you explore common support arrangements; they are not the minimum engagement or a rule that assigns a plan by headcount.
When is support available?
Business hours are 8 a.m.–5 p.m. Eastern, Monday–Friday, excluding holidays. All onsite support takes place during these hours. Foundation and Blueprint remote help also follows this schedule, with after-hours remote support available as an add-on. Leadership includes 24/7 first-line remote intake and troubleshooting after activation. Higher-level escalation follows the documented severity and escalation process.
What does unlimited onsite support cover?
Blueprint and Leadership include scheduled onsite support for covered incidents and routine tasks on agreed systems at agreed locations during business hours. There is no monthly hour bank for eligible work. Visits are prioritized by business impact and scheduled with you. Projects, major deployments and major remediation require a separate proposal. Unlimited service volume does not guarantee an immediate response or uninterrupted operation.
How does Foundation’s onsite hour work?
Foundation includes one scheduled onsite service hour per organization per month during business hours. Unused time does not roll over. Additional onsite time is available as an add-on. Normal local travel to agreed locations does not reduce included service time; out-of-area travel is scoped separately.
Are backups included?
Microsoft 365 Backup is included in Blueprint and Leadership and is available as an add-on to Foundation. Protected workloads, retention, licensing and capacity are defined in the proposal. Backup monitoring applies to contracted protected assets. Recovery tests cover agreed samples or workloads within the plan’s time allowance; they do not test every system or guarantee recovery in every scenario.
Can we add a security service to another plan?
Yes. Foundation includes EDR with SOC monitoring. Blueprint adds Microsoft 365 Backup, Email Security and ITDR. Leadership adds Zero Trust and SASE VPN security. A listed security service not included in your selected plan is available as an add-on. We confirm the products, protected users and devices, implementation and response responsibilities in the proposal.
What stays outside the monthly plan?
Onboarding and initial documentation, hardware, separately scoped software subscriptions, infrastructure and capacity outside included services, office moves, server replacements, major network installations, large Microsoft 365 migrations, new deployments, major remediation and automation implementation require separate scope. Independent penetration testing, formal CMMC assessments and certification also remain separate. Leadership’s operational reviews and contractor guidance are advisory services, not independent audits or certification.
Why do we start with a scoping conversation?
Two contractors with the same headcount may have different field devices, business applications, locations, recovery needs and internal IT responsibilities. We review those details before recommending a plan. Your written proposal identifies included services, add-ons, support hours, response targets, escalation and separate project work so you can make an informed comparison.
Start with the work your team needs to get done
Tell us about your people, business applications, offices and job sites, and where technology gets in the way. We will identify a suitable plan and the scoping needed for a written proposal.
No obligation to purchase. Computerbilities has served businesses since December 1995.