Geek Squad Scam Alert: What You Need to Know to Stay Safe
Cybercriminals are once again targeting consumers with a dangerous and convincing scam involving Best Buy’s Geek Squad. Posing as legitimate representatives, these fraudsters are tricking unsuspecting victims into giving up personal information, money, or access to their devices.
If you’ve recently received a suspicious email, phone call, or text about a Geek Squad subscription, this article is for you.
How the Scam Works
Scammers typically send an email or message claiming:
- Your Geek Squad service is auto-renewing for $300–$500.
- You’ve been charged for antivirus protection or computer services.
- You must call a number to cancel or request a refund.
Once you call, they’ll often:
- Ask to connect to your computer remotely.
- Trick you into installing malware or spyware.
- Claim they “accidentally” sent you too much money and ask you to return it via Zelle, gift cards, or even cryptocurrency.
Real Victims, Real Losses
Victims across the U.S. have reported serious financial consequences:
- A woman lost $13,500 trying to “refund” an overpayment from a fake Best Buy representative.
- An 83-year-old man was tricked into wiring $25,000.
- Countless others have lost access to their devices or accounts after granting remote access.
Be suspicious if you notice:
- Generic greetings like “Dear Customer” instead of your real name.
- Suspicious email addresses (e.g., support@geektech24x.com).
- Urgent language like “You must act within 24 hours.”
- Unsolicited attachments or links.
- Phone numbers not listed on the official Best Buy website.
How to Protect Yourself
✅ Never click on suspicious links or download attachments.
✅ Do not call numbers provided in scam emails.
✅ Don’t allow remote access unless you initiated the support session.
✅ Verify directly with Best Buy via their official support page.
✅ Report the scam to the FTC and Best Buy at abuse@bestbuy.com.
Final Thoughts
These scams are convincing, widespread, and constantly evolving. The best protection is vigilance. Always double-check suspicious messages and never provide sensitive information or payment unless you are 100% sure of the recipient’s identity.
If you or someone you know has been affected, report the incident immediately and contact your bank to stop any unauthorized transfers.
Stay alert. Stay secure. Share this article to protect your friends and family.
Need help reviewing a suspicious message? Reach out—we’re here to help.